How to read your Utility Bill
Your utility bill includes charges for water, sewer, and recycling depending on your service location. This bill is generated either quarterly or monthly. Your bill includes important information regarding the property usage, as well as a message center which includes important information about your service. You can also view a sample bill online.
How to pay your Utility Bill
There are several options available to make payment on your utility bill.
Estimate vs. Actual?
Why is my bill so high?
While every attempt is made to read your meter, there are times when circumstances beyond our control require us to estimate your usage. Estimates are based on prior usage therefore when you receive an actual meter reading after an estimated bill you may notice an increase or decrease fluctuation in your bill to adjust for the actual reading.
My water pressure is low?
- You may have had a previously estimated invoice therefore your current bill could reflect a necessary adjustment of usage.
- Changes in occupancy. The average person consumes approximately 6,000 gallons per person/quarterly. If the number of people occupying the property has changed it can have a direct impact to the amount of your utility bill.
- The meter in your home measures the water entering the property and is difficult for us to determine where the water goes after is passes through the meter.
- It could be the result of an undetected leak. For example a leaking toilet can be a major contributor to high usage and often goes undetected. You can check to see if your toilet is leaking by:
- Putting a small amount of food coloring in the tank, if the color enters the bowl without flushing there may be a leak in the seal.
- Sprinkle powder in the tank to determine if the toilet is leaking through the overflow.
I think I have a problem with my water meter?
- There could be a problem outside of the property affecting your service such as a line break. You can find out about activity in your area by calling the Emergency Water Control Office (610) 865-7077 anytime.
- If there is no Water and Sewer Resources activity in your area often low pressure problems are caused by issues inside the property. This may be caused by a faulty low pressure reducer, closed valve, or clogged filters.
- If your meter is broken and leaking
- Emergency Water Control. You can reach our Emergency Water Control Office (610) 865-7077 anytime.
- For non-emergency water meter issues
- Customer Service. You can contact Utility Billing Customer Service during normal business hours from 8:30 AM to 4:30PM. (610) 865-7070