What should I do if my water is discolored?
Refrain from using water for at least an hour, if possible, then run the cold water for only a few minutes to see if it clears. Repeat this process at least twice. Please call Water Control at (610) 865-7077 if the problem persists and we will dispatch someone to your location

Is there fluoride in my water?
Yes. There is approximately 0.7 milligrams of fluoride per liter of water.

Is there sodium in my water?
Yes. Approximately 7.5 milligrams of Sodium per liter of water.

Is my water hard or soft?
You have extremely soft water. There is approximately 1 grain per gallon or 16 milligrams per liter of water.

Why is there pink slime on my bathroom tiles?
A pink or reddish slime comes from airborne bacteria that are ubiquitous in nature. They can be found in the air, water, soil, or on household surfaces. As this bacterium grows they produce a reddish pink slime. The best way to control this slime growth is cleaning, disinfecting and good hard scrubbing using common household products.

Why are there black particles in my water?
The most common cause of black particles showing up in tap water is the disintegration of rubber materials used in plumbing fixtures. Gaskets and O rings can disintegrate over time and some pieces can collect in toilet tanks and around faucets. Replacing the seals near the area that you are experiencing the black particles will take care of this problem.

Why does my water appear milky?
This is caused from air in the lines. Fill a glass with water. If the “milkiness” clears from the bottom of the glass first, there is air in your lines and it will eventually work its way through.

Why are there black rings in my toilet or shower?
This is due to mold or mildew. Mold and mildew thrive in warm damp locations such as a toilet bowl or shower. Mold spores are found naturally in the air and will land on damp surfaces and multiply. Bathrooms are ideal places.

Who do I contact if I have a question about my bill?
Customer Service. You can reach our customer service office (610) 865-7070, Monday thru Friday between 8:00 am and 4:30 pm.

Who do I contact in case there is a water service interruption of any kind?
Please call our Bethlehem Service Center personnel at (610) 865-7077. They are available to assist you 24/7, 365 days a year.