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The City of Bethlehem Community and Economic Development Permit Office will be closed Wednesday afternoons to walk-ins from 1 to 4:30pm. This temporary closure is due to the digitization of the permit files. Thank you for your patience and understanding.

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Bethlehem Service Center

Bethlehem Service Center / Non-Emergency Police Communications

The Bethlehem Service Center (BSC) has been created to help ease the process for residents to stay in touch with non-emergency city services. The BSC functions with 10 full time operators who are available for assistance 24 hours a day, 7 days a week, 365 days a year.

The City Hall located Service Center also focuses on non-emergency police operations, the monitoring of city-wide surveillance cameras, assisting during special events like Musikfest and Celtic Classic and monitoring City Hall security. A new customer service number has been assigned to the BSC for non-emergency issues… (610) 865-7000.

Examples of “non-emergency” issues in need of service may be: talk to an officer, water or sewer problems, pot holes that need to be repaired, etc.

The BSC can also provide assistance to any City of Bethlehem resident that may have questions or concerns that need to be addressed.

There are four ways to contact the Bethlehem Service Center for non-emergencies:
  • (610) 865-7000: can be reached by house phone line or by cell phone. This will dial directly into the BSC for non-emergency questions/city inquiries or city services.
  • Bethlehem Service Center App: available to download for most cell phones and tablets on either
The Play Store or the App Store on your device and search for “Bethlehem Service Center” or “City of Bethlehem” under Apps. Remember in the event of any type of emergency, ALWAYS DIAL 911.