 Water
& Sewer
***Utility customers may now use their credit/debit card
when paying their bill in person at City Hall. Only
Master Card and Discover Card will be accepted***
NOTICE - CITY OF BETHLEHEM
WATER CUSTOMERS
PEOPLE POSING AS CITY
WATER EMPLOYEES
The City of Bethlehem’s
Water and Sewer Resources Department is issuing this advisory
for the benefit of its customers. Employees working for the
department are required to wear photo identification cards.
Residents should demand to see this card from anyone claiming
to be from the Water and Sewer Resources Department. If the
person cannot produce the card, the resident should call their
local police.
Water and Sewer Resources Department
employees must drive city-owned vehicles while on duty. These
vehicles have prominent city lettering, logos, and vehicle
numbers. If anyone claiming to be from the Water and Sewer
Resources Department does not have a city vehicle, residents
should notify their local police.
It is unusual for Water and
Sewer Resources Department employees to need to enter a property;
furthermore, it is extremely rare for employees to show up
unannounced at a residential property. Normally, if a property
must be entered, arrangements will be made in advance by phone
with the property owner.
If residents have any
doubts about someone claiming to be an employee of the Water
and Sewer Resources Department, they should notify their local
police. Bethlehem Water and Sewer customers with questions
about this issue are encouraged to call the Water and Sewer
Resources Customer Service Office Department at 610-865-7070
or 610-865-7071.
Annual Hydrant Flushing
Maintenance Program
The City of Bethlehem Fire Department
and the Department of Water and Sewer Resources has announced
that the annual Hydrant Flushing and Maintenance program began
on April 15th and will continue through October 31st. Department
personnel will be conducting this work Monday through Friday,
8:00 am – 3:00 pm and 10:00 pm – 6:00 am. This
routine work is being done as part of the City’s hydrant
maintenance program that allows fire hydrants to be operated
and inspected to ensure they are working properly throughout
the system.
Crews will be opening the hydrants
to flush out any accumulated sediments, lubricate hydrants,
and identify any needed repairs for follow-up by our Water
Maintenance personnel. Residents may notice discoloration
of water, low pressure, and/or cloudiness of their water when
the flushing is taking place in their neighborhood. These
problems should last only a short period of time.
The City of Bethlehem
realizes that hydrant flushing may cause some inconvenience,
however, the flushing program is necessary to maintain a good
water supply for both firefighting and domestic consumption.
The community’s cooperation with the Annual Hydrant
Testing/Flushing Program is appreciated.
The City of Bethlehem's Department of Water and Sewer Resources
provides retail and wholesale water and sewer services to
customers in the City of Bethlehem and outlying municipalities.
The following activities are performed by the department:
watershed and reservoir management; water treatment plant
operation and maintenance; water laboratory; customer service;
technical service; transmission, storage tank, pumping, and
distribution line operation and maintenance; engineering;
meter shop; sewer line and lift station operation and maintenance;
wastewater laboratory; wastewater treatment plant operation
and maintenance; and an industrial pretreatment program.
The City of Bethlehem's water service area includes all
of the City of Bethlehem, the Borough of Fountain Hill, the
Borough of Freemansburg and portions of Allen Township, Bethlehem
Township, East Allen Township, Hanover Township - Lehigh County,
Hanover Township - Northampton County, Lower Saucon Township,
Salisbury Township, and Upper Saucon Township. The city's
water comes entirely from surface sources and is stored in
reservoirs in the Pocono Mountains. Water is treated at a
state-of-the-art direct filtration plant built in 1994 and
then is distributed through more than 500 miles of water lines.
The system brings high-quality water to more than 100,000
customers with more than 34,000 water accounts (residential,
industrial, commercial, institution, public, and resale).
The City of Bethlehem's sewer service area includes all
of the City of Bethlehem, the Borough of Fountain Hill, the
Borough of Freemansburg, Hanover Township - Northampton County,
the Borough of Hellertown and portions of Bethlehem Township,
Hanover Township - Lehigh County, Lower Saucon Township, Salisbury
Township, and the City of Allentown. The City of Bethlehem
owns, operates, and maintains a wastewater collection and
conveyance system and a wastewater treatment plant (WWTP).
Conveyance facilities include approximately 208 miles of gravity
sewer lines and the city maintains 46.3 miles of sewer lines
in Hanover Township - Northampton County. The population served
by the City's WWTP is more than 115,000 with over 25,000 sewer
accounts.
Water and Sewer Ordinances
Phone Numbers
Emergency Water / Sewer Service
- 610-865-7077
Billing Inquiries Water / Sewer
- 610-865-7070
Director - 610-865-7207
Fax
- 610-865-7331
Water Supply and Treatment
- 610-865-7072
Water Maintenance
- 610-865-7069
Water Meter Shop
- 610-865-7117
Wastewater Treatment Plant
- 610-865-7168
Sewer Maintenance
- 610-865-7068 |
